HYGIENE, SAFETY, RECYCLING, & TECHNOLOGY SOLUTIONS
Returns & Refunds
Returns Policy
Your right to cancel
Should you proceed to order you will have the right to cancel for the purchase of any item from the time it is ordered to within seven working days of delivery (starting the day after you receive the goods). This is a UK statutory right and is separate and additional to our full returns policy. This will apply to your order unless you order and the item has been unsealed. Should you cancel the contract we will then refund you the price you have paid for the goods and standard delivery costs, but not a service provided by us a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused.
How to cancel
To cancel a contract, please send in writing, a request to cancel the contract, by either post, fax or e-mail to the following address:
ASM
Returns Department
PO Box 621
Hayes
UB3 9HN
England, UK
Email: support@asm-group.com
Fax: +44 (0)208 581 0740
Please clearly state your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason as "cancellation of contract".
Once you have made a request in writing, fill out the returns form on the back of your receipt, which accompanies your items, giving the reason for return as "cancellation of contract". Please appropriately package the items with the receipt and send it to us so that we receive it within 10 working days after it was delivered to you. The return address is:
ASM Ltd
Returns Department
PO Box 621
Hayes
UB3 9HN
England, UK
Please note that you will be responsible for the costs of returning the goods to us unless we deliver the item to you in error or the item is faulty. If we do not receive the goods back from you, we may arrange for collection of the item from you and charge our cost of collection to you. When we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item to you as soon as possible, and within a maximum period of 30 days.
Returns Policy
At ASM Ltd we want to provide you with the best possible customer service. If you need to return your goods please follow our Returns Policy as stated below:
- Any product can be returned for whatever reason for a refund of the cost of the product as long as the product is returned in its original condition. Please ensure products have unopened packaging and/or seals, unless the item is faulty.
- You will be fully refunded, including return of Royal Mail Registered Delivery costs for the UK and proof of posting from Europe, for a product which is damaged, faulty or incorrectly shipped or any circumstance that is in our error.
- The product must be received by our returns department and have been sent to us within 30 days of receipt, at the address shown below:
ASM
Returns Department
PO Box 621
Hayes
UB3 9HN
England, UK
This returns policy is separate and additional to your right to cancel.
Our Contact Details
If you have any questions regarding the Advasol Mangement Limited, its products or an order that you have placed please contact us either by email at sales@asm-group.com or online contact form or fax 020 8581 0740.